Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account. As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. © 2020 Portify Limited. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. Neither account … P.D. Will I make use of all of the insurance benefits included in the packaged offering? such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! Poor Poor customer service, no one seems to resolve the problem. All for a fee of £13 a month for maintaining the account. ©2020. Why? They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. Find out more: coronavirus news and advice from Which? SHAME ON YOU NATIONWIDE, Honestly cant believe how hard it is to… Alway polite always efficient and very professional, Nationwide do not appear to have any real loyalty after being a member for 35 years. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. If you have a current account or savings account, you can visit your local Nationwide branch or call 0800 464 3139 and speak to an advisor. Moving that to a 0% overdraft will save you £150 a year in interest! Everything You Need to Know About Barclays Overdraft, Revealed: 10 UK Banks Set to Hike Up Their Overdraft Fees. Keep in mind that the Financial Conduct Authority (FCA) recommends asking yourself the following questions when deciding whether a packaged account makes sense for you: For £13/month (£156/year), the FlexPlus account includes the following banking and insurance products: Note: Travel insurance cover may be temporarily restricted due to the coronavirus pandemic: more here. The Nationwide FlexDirect account requires a minimum of £1,000 to be paid in each month, and pays 5% AER up to £2,500 held in the account for the first 12 months – after that point, the AER will drop to 1%. Travel-friendly contactless debit card to withdraw cash or make payments abroad without foreign transaction fees. Disgraceful customer service and banking facility. Impossible to get through to them even though they stopped the free number. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. Nationwide acts as an intermediary for the insurance products provided with the Nationwide FlexPlus Current Account. They will charge you for any violations such as direct debits and bounced cheques. Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. Written on: 08/03/2008 by maddog08 (2 reviews written) I have nothing but praise for the way the Nationwide Basic FlexAccount treats you. © Smart Money People 2020. Exclusions and limitations apply, so please read … What We Like About the FlexPlus Account: 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. The FlexPlus account makes sense if you are a family with multiple dependents who go on regular holidays abroad. Lauren Robson is the digital communications manager at Portify. Nationwide has announced a major downgrade to its popular £13-a-month FlexPlus current account, leaving thousands of customers wondering whether it … Access to up to £500 cash per day via the Nationwide ATM network. The phone insurance was an absolute joke. Nationwide Investment Services Corporation, member FINRA. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Hi Guys Amazing Arabella here and today I am here to tell you all about the Flex Account that is available at Nationwide. And what sort of untrained people are working for LSG/Nationwide?!? I have transferred to a Nationwide Flex account and the transition was far from smooth. Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too. Now the weekend is around the corner and this will delay by claim process by a week! Home Office: One Nationwide Plaza, Columbus, OH. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. There customer service is honestly terrible. What kind of service is this?!? With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. Honestly cant believe how hard it is to remove a name from a joint account. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Nationwide FlexAccount reviews come from people like you! You need to be 18 or over to apply for an arranged overdraft. I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. Pricey monthly fees of £13/month can quickly add up (£156/year). The monthly price may not be worth it if you don’t travel abroad (beyond the EU) often, only take one or two holidays per year, or have an old or basic mobile. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. Here's what you get with FlexAccount No monthly account fee Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. I have to notify all the companies that have my details and have to memorise the new card details. Products and discounts not available to all persons in all states. Nationwide offer a variety of current accounts, therefore the exact features depend on which type you choose. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. The current APY is 0.81%. By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. For example, Nationwide’s FlexPlus offers a wider selection of rewards, while the FlexBasic and FlexOne have a limited range of features as they are for low/no-credit … If your phone is valued at say £100 and it is damaged, you would only pay £50 to repair it but that is on top of your fees which add up to £156/year. THE WORST BANK EVER!!!!! Although not having failed to pay any of my bills EVER, I was declined for a mortgage. Photograph: Danny Lawson/PA Lisa Bachelor Free banking text message alerts and paperless communications included. The card arrived in 3 days and no issues with being unable to still access funds. Nationwide Investment Services Corporation, member FINRA. All rights reserved - Privacy Policy, British Bank Awards 2019 Finalists revealed, Smart Money People 360 Ratings - Winners and Losers. Diabolical customer service! Access to Apple Pay, Google Pay and Samsung Pay available with applicable devices. Leave a Nationwide FlexAccount review to help others save money with the best cashback offers around. What kind of student bank account does Nationwide offer? 8 million current account holders – this is a popular offering at Nationwide. Excess payments on mobile phone claims have increased. Do I have overlapping coverage from other policies? In this review we discuss the benefits and drawbacks of this popular account to help you decide whether it makes financial sense for you. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. Subject to underwriting guidelines, review and approval. Effectively paid out £75.00 for a £500.00 iPhone. This account is also not the best option if you frequently dip into overdraft because of high interest rates. Expensive overdraft interest rate of 39.9% APR. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. 10 weeks so far waiting for settlement on simple straight forward claim. So, repairing your £100 phone using the insurance on this account will actually cost you £206. The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. Nationwide Mutual Insurance Company. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Always there, ready to help with any concern. NATIONWIDE has unveiled a series of changes to its flagship FlexPlusCurrent account which comes with a hefty price hike of £36 over a year. In some cases, yes! The FlexStudent account has some attractive features, primarily an arranged overdraft of up to £3,000 by the third year, a digital banking app, internet banking and a contactless Visa debit card. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! Nationwide travel insurance overview. Nationwide, Nationwide N & Eagle, and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. If you own two autos and all have expensive mobiles then this account is even more worth the monthly price. I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. However, when I was researching the Nationwide Flex Direct current account, I noticed that there’s also a Nationwide Flex Plus current account. As the situation is changing rapidly, we recommend checking Nationwide's website before buying. Honestly the worst experience with any bank. Home Office: One Nationwide Plaza, Columbus, OH. By using Smart Money People, you agree to our privacy policy. This website uses cookies to help enhance your user experience. Nationwide Mutual Insurance Company and Affiliated Companies. This is no way to treat loyal long standing Nationwide customers. Nationwide Building Society offers customers an annual travel insurance policy as part of its FlexPlus current account. Disappointed would be an understatement on how I am feeling right now. No problems and feels safe and secure. It's making small changes to the worldwide family travel insurance it offers. Full insurance benefits are extended to all family members living at the same address. I would like to make a complaint about the service I have been getting from your insurance provider LSG. writes: I have been a loyal Nationwide account holder for more than 40 years, with a Flex Plus account for more than 12 years. Read Speedway's review of the Nationwide Basic FlexAccount, 7 of 8 Nationwide Basic FlexAccount reviews, & compare with other Bank Accounts at Review Centre. Let’s say you’re £500 overdrawn for three weeks out of every four. LoveMONEY Editor-in-Chief found the benefits of the Nationwide FlexPlus account easily covers the monthly fee and more. Recent reviews confirm Nationwide are struggling to provide any reasonable level of service in this area. Have always kept up with my loan payments and never missed anything for the past 3 years. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. If you have a problem, you ring them up and they really do sort it out. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. See if you’re eligible for Portify Flex Finance. Thanks a bunch. For a small monthly fee, I have access to phone insurance (which I have used 3 times), worldwide family travel cover, breakdown cover and preferential rates on my overdraft, loan and credit card. Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid, Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. NerdWallet’s ratings are determined by our editorial team. Cant speak to anyone, no email contact just sit on hold for hours listening to... Diabolical customer service! I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. I love my Flexaccount. Read our member's Nationwide FlexAccount reviews and feedback. You must be within 2 months of your course start date to be eligibile for this account. Nationwide FlexAccount reviews come from people like you! If you use an arranged overdraft of £1,200 the amount Nationwide will charge you is 50p per day (variable) You need to be 18 or over and a UK resident to apply for a FlexPlus account. Together, we can make financial services work better for everyone. Not to mention how they have tried for two months in a row to close my account on the first of the month when rent is due etc. The account has long been a … Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexAccount reviews. Nationwide has said that across all of its current accounts the majority of customers who use their overdrafts will be worse off as a result – though it hasn't told us specifically what proportion of Nationwide FlexPlus customers are likely to be affected. Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. The Nationwide FlexAccount This account could be right for you if you’re looking for an account with no monthly fee, and use of a full range of methods for managing your money. The FlexAccount is a UK personal current bank account from the Nationwide Building Society. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@. Producing the cards costs money, posting it costs money my money and why? It’s important to note that we have reflected the changes made by Nationwide to the FlexPlus account offering on 1 November, 2019 in this review. Insurance policies include winter sports, golf and business. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. into the AIR? I have a basic no frills account with the Nationwide which I let my daughter use, I put pocket money in there for her. However, unlike the other banks, the Nationwide FlexDirect account comes with a 0% overdraft for the first 12 months. Full breakdown coverage for two automobiles included. The Nationwide FlexStudent Current Account offers an interest and fee-free overdraft up to £3,000, and 1% AER gross per annum on balances up to £1,000. I only opened the account a few months ago, having left the Nationwide a few years back because of the Faster payments mess amongst other things I think that they have since improved no end. This can be a massive bonus for anyone regularly overdrawn. Yet the move is set to make me … All Rights Reserved. Nationwide is overhauling its FlexPlus account, increasing the £10/month fee to £13/month and improving the insurance it offers but scrapping some perks, MoneySavingExpert.com can reveal. 10 weeks so far waiting for settlement on simple straight forward claim. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. Nationwide auto insurance earned 4.0 stars out of 5 for overall performance. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. All Varo Savings Account users receive this rate regardless of their account balance, but can earn more if they also open a Varo checking account. Return to work tenner a month for maintaining the account regular holidays abroad moving that to a 0 % will! 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