Cat did scratch it so reported immediately, they took 3 weeks before they came out tried to tell me I didn't report it in time. ... 1927 Reviews. Paid extra for delivery and setup- totally worth it! When I emailed the company the site promised someone would reply at the earliest opportunity. Like it was too much trouble to bring it into the house. Quality furniture at reasonable prices. To find more information about reviews and trust on Sitejabber.com please visit. Only Oak Furniture is a leading supplier of solid wood furniture. I was told would be beginning March delivery as it had to be made. SHIPPING AND DELIVERY WAS TERRIFIC. While the workmanship is satisfactory, the makers selection of material is not. You couldnt make it up. The store managers are terrified that the stores will close as people use the internet for OFL products. Brought 2 leather sofas 4 yrs ago after 2 years they looked like 20yrs old. Bought nearly £4,000 worth of furniture for both living rooms and bedroom with a promise will put in room of your choice'. Overall, a better than average shopping experience. Our complaints were met with a stone wall, they effectively said, 'read the fine print'. Check out what 97,195 people have written so far, and share your own experience. 2fab employees Alison Kane and John Daly. He answered all my questions and 2 days before delivery helped me change to white glove service as my husband is ill. Had a little issue with delivery that Damon quickly took care of. Really upset as second time they have incorrectly ordered and delivered items to me. My leather sofa has started to fade in one area. Upon being asked to repeat what had happened, I hung up.Update: 7/2/2020 There is a message saying that the retailer has contacted me, which is inaccurate. After several attempts at telephoning updating my order and emails I spoke to someone on 5 June who was unable to do anything. I would buy from them again. Nebraska … House of Oak delivered it the day I bought it for no extra charge. By offering a wide ranges of quality hard wood furniture, we ensure competitive prices, prompt delivery and a after-sales service to ensure that all our customers are satisfied at every stage of a purchase. In any event, reached out to customer service and they were incredibly responsive. Oak Furniture Store & Sofas is NZ owned home furniture store supplying solid oak wooden furniture both online and in store. Customer service was excellent at the store and even after furniture was delivered they followed up to be sure I was satisfied. He said it's living wood and is not supposed to be smooth, needless to say they have done nothing about the fault. Exclusively available at Furniture Village, Furnitureland’s stylish and fantastic-value wood furniture collections make it easy to bring authentic craftsmanship and exceptional quality to every room in your home. Write A Review (It only takes 30 seconds!) We ordered and paid for a nest of tables and a TV Unit WOW what a mistake, the items arrived, then on unpacking them found the tv unit joints all showing and a split bottom trim. Excellent piece of furniture. Only the latest review will count in the company's TrustScore. I tried on several occasions to speak to someone who could give me the time to listen to my account, with no luck. Just rubbish, don't bother going and don't be fooled by the salesman! We are still waiting. I had to decide on the spot if I was to accept or refuse the shipment. Shout out to Sheldon who helped me. First sofa frame was bent, 2nd sofa lacquer has cracked and peeled off headrest. After sales terrible, Small delay of 4 months without explaining or warning a customer, Once they have your money it's goodbye from them, Poor quality furniture turns up after 6 weeks damaged, Dodgy goods and dodgy insurance to hide behind, You get what you pay for... but not with oak furniture land, Don't buy there leather sofas they are not leather, How much longer can this company go on deceiving customers in such a way as they do and with apparent immunity and total indifference to complaints, Is your furniture flat packs or assembled, Just been told by jo from oak furniture land that all their furniture is made in the uk but don't know where as it is a secret, Hi there not bought recliner sofa yet would you recomend to buy or not, Hi, what is the paint colour/code for the shay range so i can touch up a small scratch. Ordered a large TV unit through their website, item was in stock and had a delivery date booked for a few days later. Received my new computer desk but the back panel had loose boards. Dining room table top not level; has not been planed property by the sanding machine. Sheldon was wonderful. When I purchased my desk, I had the picture of what it looked like. How do i get my money back after waiting for 10 months and several cancellation of my furniture, i have tried the customer help line no reply? Oak Furniture Land Sofa Reviews. Had respect for our furniture and great asset to oak furniture land. We've been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. Furnitureland – beautiful and affordable solid wood furniture, only at Furniture Village. Also told I over cleaned it! No customer service whatsoever, they just don't answer the phone, they must chop down young trees as the oak is tatt! Very nice product, well packaged and timely shipped. Driver John Daly was very helpful to us at our home. He answered all my questions and 2 days before delivery helped me change to white glove service as my husband is ill. Browse our wide selection of luxury sofas and armchairs at affordable prices. Registered Office: Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH. I ordered a footstool to match a sofa from Oak Furnitureland on 6 January. We’re in this together! 0 Comment. In the meantime I've got massive boxes of someone else's chairs in the house and nothing to sit on. Shop today! ۪s Largest retailer of 100% solid hardwood furniture: mango & oak furniture, including painted styles & sofas. Absolutely despicable company AVOID! Oak Furniture Land Sofas Best Host With Php Info It is so bad even the charity shops will not take it. Pics of : Oak Furniture Land Sofas Reviews. Buy Furniture for home and office at India’s Best Online Store. We've still got £1500 of couches on order with them which will be getting cancelled when they finally bother to respond, I've never dealt with a company like it, absolutely appalling. Second purchase item not as satisfying as first. HANDS DOWN, THE BEST ON LINE PURCHASE I HAVE EVER MADE. Good value. The people that delivered the furniture were not very personable. Day before the delivery they phoned and said they now cannot get to me until over 6 weeks later but said they would refund delivery charge. When delivered my new pantry cabinet had two scratches on the back right corner. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The UK? Our sofas are designed with the same care and attention to detail as our solid oak furniture - making them some of the best on the market! Spoke to someone on their Twitter feed eventually and was offered £90 refund to keep it which I refused to be told they are not taking returns at the moment and will contact me when they are. Overall, I consider that the quality of the furniture is excellent - … We recently purchased a coffee table and nest of tables. They won't last long. Oak furnitureland UK ranks 381st among Furniture sites. Will definitely recommend to friends and family. The salesperson was very attentive until the sale was completed, but once he had secured the sale he immediately lost interest, a trait one of his colleagues told us was normal. Avoid, unless you have lots of time to waste. Whilst there are some things that people are not intolerably choosy about, furniture is one thing that most people will … Dear John, would it be possible to re-star /edit your review to show it's been resolved. Oak furnitureland UK has a consumer rating of 1.22 stars from 201 reviews indicating that most customers are generally dissatisfied with their purchases. (Wait for it)I was told by the local PLANK from HOMESERVE that my tree the doors were cut from had its roots growing in the water and thats why the wardrobe doors had a split in them, Words failed me. We found the sales person incredibly helpful and knowledgeable, we were not rushed into making a decision and everything was explained in great detail. We offered to deliver to the nearest store in exchange for unblemished items which was rejected. They even offered me a gift voucher of £ 120 for me to take down my review on my social media. Six leather dining room chairs from Oakfurniture delaminating after 4 years like plastic - judge yourself from the photo. 10 were here. Do not buy from this company, I paid £2500 for a leather 3 piece suite waited 5months for it to arrive and after 2 weeks use the leather arms went saggy and distorted. Finance available. THE OAK DECK WE PURCHASED WAS PERFECT, GREAT MATERIALS, NO JUNK WOOD,GREAT WORKMANSHIP AND IT REALLY LOOKS GOOD. As an Ex employee of Oak Furniture Land (Over 2 years) I warn all potential customers of the poor quality of its furniture. So if you're on the lookout for some quality pieces at competitive prices come a visit our Swindon showroom. Ikea customer service. By Review Home Co | October 14, 2017. There has not been any communication. Been waiting 6 weeks for my order still has not come customer service is a joke don't answer the phone or hang up on you wish i had read the reviews stay well clear save yourself the hassle. Very, very disappointed! Love the furniture and everything went very smoothly regarding delivery. Sofas & Armchairs. 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